At Railum, we aim to deliver eco-friendly water bottles safely and on time. Please read out our shipping policy carefully.
SHIPPING LOCATIONS :
We deliver our products across India.
ORDER PROCESSING TIME:
- Orders are processed within 1-2 business days.
- Orders placed on Sundays or public holidays are processed the next working day.
DELIVERY TIME :
- Estimated delivery time : 3-7 business days.
- Delivery time may vary based on :
Location.
Courier partner.
Weather or unforeseen delays.
SHIPPING CHARGES :
- Flat delivery charge will be shown at checkout (Example: rupees 80/rupees 100 depending on your setup)
- Free delivery may be offered during special promotions (if applicable)
PACKAGING :
All products are packed carefully to avoid damage.
Some products are fragile and handled with extra care.
ORDER TRACKING :
- Once your order is placed, you will receive:
Order confirmation email.
Order ID for tracking.
2. You can track your order from:
My Account -> Orders.
My account page on our website.
DELIVERY ATTEMPTS :
- Courier partners will attempt delivery 2-3 times.
- if fails due to incorrect address or unavailability, re-shipping charges may apply.
DAMAGED OR LOST ITEMS :
- If your product arrives damaged, please contact us immediately after delivery, that is under 1-2 hours.
- Share clear photos/videos of the package and product.
- We will arrange a replacement or refund as per our policy.
CONTACT FOR SHIPPING QUERIES :
If you have any questions about shipping, contact us at :
Visit “CONTACT US” page on our website “railum.in”
NOTE :
If damaged products are reported after long time, will not be taken for granted and refund cannot be provided.